Tanky
Shipping Policy
Shipping & Delivery
Where we ship
Tanky ships to Australia, the United States and New Zealand. We don't currently ship to the EU, Canada, or other regions. Prices are shown in your local currency (AUD, USD or NZD), and any shipping charge is displayed at checkout before you pay.
Processing time
In-stock orders are processed and dispatched within 1–2 business days. Preorder products dispatch from the date shown on the product page, in the cart and at checkout. Orders placed on weekends or public holidays are processed the next business day. You'll receive an order confirmation email, and tracking details once your order ships.
Delivery estimates & rates
| Destination | Shipping | Estimated delivery |
|---|---|---|
| Australia | Free | 2–5 business days |
| New Zealand | Flat rate (shown at checkout, approx. A$40) | 2–5 business days |
| United States | Free | 2–5 business days after dispatch from our local US warehouse |
Delivery windows are estimates from the date of dispatch and may vary with carrier demand, remote delivery areas, or customs processing. The rate shown at checkout is final for that order.
CO₂ cartridges
Tanky runs on standard 16g threaded CO₂ cartridges — one per 2L fill, two per 5L fill.
- Australia — CO₂ is included in the box with your kegerator, and CO₂ multi-packs (5, 10 and 20 packs) can be purchased and shipped to you directly.
- United States — every kegerator includes a free five-pack starter. CO₂ can also be purchased in 5, 10 and 20 packs and is fulfilled locally from five-pack inventory.
- New Zealand — CO₂ is classified as dangerous goods and cannot currently be shipped by post. Compatible 16g threaded CO₂ cartridges are inexpensive and widely available at homebrew, kitchenware and sporting-goods stores.
Tracking
Once your order is dispatched you'll receive a tracking link by email. Please allow up to 24 hours for tracking to begin updating.
Customs & duties (US & NZ)
Orders shipped outside Australia may, in some cases, attract import duties or taxes set by the destination country. Any such charges are the responsibility of the recipient.
Delays, lost or damaged parcels
If your tracking hasn't updated, your order is significantly delayed, or it arrives damaged, email hello@tanky.com.au with your order number (and a photo if it's a damage issue) and we'll sort it out.
Incorrect addresses
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly entered address, though we'll always do our best to help.
Contact: Tanky · hello@tanky.com.au · 0404 353 333