Tanky
Shipping Policy
Shipping & Delivery
Where we ship
Tanky ships to Australia, the United States and New Zealand. We don't currently ship to the EU, Canada, or other regions. Prices are shown in your local currency (AUD, USD or NZD), and any shipping charge is displayed at checkout before you pay.
In Australia, kegerators are currently waitlist-only. CO₂ refills and accessories are available to buy when in stock.
Processing time
In-stock orders are processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. You'll receive an order confirmation email, and tracking details once your order ships.
Delivery estimates & rates
| Destination | Shipping | Estimated transit time |
|---|---|---|
| Australia | Free | 2–5 business days |
| New Zealand | Flat rate (shown at checkout, approx. A$40) | 2–5 business days |
| United States | Free | 2–5 business days · Local US delivery |
Transit estimates follow the processing time above and may vary with carrier demand, remote delivery areas, or customs processing. The rate shown at checkout is final for that order.
CO₂ cartridges
Follow the setup and compatibility guide supplied with your specific Tanky for cartridge requirements. If you are unsure about a third-party cartridge, contact hello@tanky.com.au before buying.
- Australia — CO₂ is included in the box with your kegerator, and CO₂ multi-packs (5, 10 and 20 packs) can be purchased and shipped to you directly.
- United States — every kegerator includes a free five-pack starter, which ships separately. The US transit estimate above applies to the kegerator. CO₂ refills in 5, 10 and 20 packs can be purchased when in stock and are fulfilled locally from five-pack inventory.
- New Zealand — CO₂ is classified as dangerous goods and cannot currently be shipped by post. Before buying cartridges locally, check the compatibility guide supplied with your specific Tanky. If you are unsure, contact hello@tanky.com.au.
Tracking
Once your order is dispatched you'll receive a tracking link by email. Please allow up to 24 hours for tracking to begin updating.
Local US shipping & New Zealand duties
US kegerators ship from our local US warehouse. Orders sent to New Zealand may attract import duties or taxes set by the destination country. Any such charges are the responsibility of the recipient.
Delays, lost or damaged parcels
If your tracking hasn't updated, your order is significantly delayed, or it arrives damaged, email hello@tanky.com.au with your order number (and a photo if it's a damage issue) and we'll sort it out.
Incorrect addresses
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly entered address, though we'll always do our best to help.
Contact: Tanky · hello@tanky.com.au