Help centre
How can we help?
Every common Tanky question, answered and searchable in one place.
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Getting started
First-pour basics, what fits, how it works.
3 articles
CO₂ & cartridges
Sizes, pour counts, refills, troubleshooting pressure.
9 articles
Cleaning & care
Daily rinse, deep clean, storage, longevity.
4 articles
Troubleshooting
Dribble, froth, leaks, stuck cartridges, weird pours.
10 articles
Shipping & returns
Delivery, returns, warranty, faulty units.
7 articles
Ordering & delivery
Tracking, changes/cancellations, wholesale enquiries.
7 articles
Product specs
Dimensions, capacity, materials, fit checks.
4 articles
Gifts & bundles
Best colour to gift, messaging, gift cards, bundles.
3 articles
What you can pour
Cocktails, beer, wine, mocktails, what to avoid.
8 articles
Most asked
Quick answers.
What exactly is Tanky and how does it work?
Tanky is a portable drink dispenser with a tap. It dispenses prepared, chilled drinks without mains power. Follow the product instructions for your unit; for gas setup or hardware questions, contact hello@tanky.com.au.
What's the difference between the Mini 2L and the Big 5L?
The Mini 2L gives approximately 10-12 pours and suits smaller groups or plans where portability matters. The Big 5L gives approximately 25-30 pours and suits larger groups or fewer refills. Pours depend on serving size. For a bag, cooler or fridge, check the full assembled dimensions against your available space; fit is not guaranteed.
My Tanky won't pour, just dribbles or nothing.
A slow or stopped pour does not identify the cause or confirm that the tank is depressurised. Pause use and contact hello@tanky.com.au with your model, order number and an existing photo if available. Do not adjust or remove parts based on a guessed diagnosis.
How do I clean Tanky after use?
Follow the cleaning and safe-opening instructions for your exact Tanky. Hand wash only. If those instructions are missing, or the unit may still be pressurised, contact hello@tanky.com.au before opening or dismantling it. Do not use chat instructions to gas the tank for cleaning.
Which CO₂ cartridges do I need?
Use Tanky's specified food-grade cartridges for your unit. Our refills are sold in 5-, 10- and 20-packs. Do not assume a bike-pump or soda charger is compatible because it looks similar. Contact hello@tanky.com.au to confirm compatibility and the correct setup for your model.
How does shipping work?
US Tanky orders ship from our US warehouse, with free shipping and a CO₂ starter pack. Your included free CO₂ starter pack ships separately. Tracking included. Australian and New Zealand Tankys remain waitlist-only, with no confirmed restock date. AU refill packs and accessories follow their product-page availability.
How do I make a warranty or fault claim?
Email hello@tanky.com.au with your order number, a description of the issue and existing photos if available. Do not operate a faulty or potentially unsafe unit for a demonstration. The team will review the information and confirm the next step.
What should I NOT put in it, and why?
Keep pulp, seeds, whole herbs, fruit pieces, ice, dairy, cream and frozen mixtures out of the tank. Put garnish and ice in the glass. Shaken foam and muddled drinks are not the same as a strained batch recipe; ask the Mixologist for a suitable recipe idea, and check your product instructions.