Help · Ordering & delivery
Ordering & delivery
Tracking, changes/cancellations, wholesale enquiries.
Yes, you'll receive a tracking link via email once your order ships.
Yes, international shipments can have gaps in tracking updates, particularly between the origin scan and arrival in your country. If it's been more than 10 business days with no movement, contact us and we'll investigate.
Contact us immediately at hello@tanky.com.au. We'll do our best to catch it before dispatch but can't guarantee changes once the order is processing.
Yes, email us at hello@tanky.com.au for wholesale and event bulk enquiries.
Email hello@tanky.com.au with your order number, what is missing and existing photos of the box contents or packing slip if available. The team will check the order and confirm the next step.
Email hello@tanky.com.au with your order number and a photo of what arrived, if available. The team will compare it with your order and confirm the remedy and any return arrangements. Chat cannot approve a replacement.
Do not use a damaged unit. Email hello@tanky.com.au with your order number and existing photos of the packaging and damage if available. The team will assess the case and confirm safe handling and the remedy; do not operate it for a video.