Help · Shipping & returns
Shipping & returns
Delivery, returns, warranty, faulty units.
In-stock Australian orders usually arrive within 2-5 business days. AU and US public full-range preorders are live. AU preorder stock ships from 15 August and US preorder stock ships from 6 September. New Zealand remains waitlist-only.
**Faulty or damaged:** If something arrives faulty or stops working within the warranty period, email us a photo or short video and we'll send a replacement part or full unit, no return needed. **Change of mind:** Due to our international fulfilment, we're unable to accept physical returns for change of mind. Please choose carefully. Full warranty and fault coverage details are on our warranty page.
All Tanky units come with a 12-month warranty covering manufacturing defects and component failures. If something stops working as it should, email us with a photo and we'll make it right, either a replacement part or a full replacement unit depending on the fault.
Email hello@tanky.com.au with your order number and a photo or short video showing the issue. The team uses that to pinpoint the fault and send the right fix, usually a quick replacement part (tap set or regulator), or a full unit if it needs one. Most faults are a simple part swap, so it's sorted fast.
No. For anything faulty, damaged in transit, or sent in error, you keep the original, there's nothing to post back. Sending a photo or short video is all we need to confirm the fault, pick the right replacement, and log it for quality checks.
Because you don't have to return anything first, there's no waiting on a parcel coming back to us. Once you've emailed your order number and a photo or video, the team confirms the fault and ships your replacement, so the only wait is normal delivery time to your address.
We don't accept change-of-mind returns and the two sizes can't be swapped over practically, so the unit you ordered is yours. That said, email hello@tanky.com.au, we'd rather keep you happy than lose you over a size mix-up, and the team can often help you into the right one. Worth a read of the Mini vs Big comparison before you buy.