Shipping & returns

US Tanky orders ship from our US warehouse, with free shipping and a CO₂ starter pack. Your included free CO₂ starter pack ships separately. Tracking included. Australian and New Zealand Tankys remain waitlist-only, with no confirmed restock date. AU refill packs and accessories follow their product-page availability.

For faults, damage or an order problem, email hello@tanky.com.au with your order number and available photos. The team will assess the issue and confirm the remedy and any return arrangements. Change-of-mind requests follow our published returns policy; this does not remove applicable consumer rights or delay-related rights.

Tanky has a 12-month warranty covering manufacturing defects. This is additional to applicable consumer rights, which may continue beyond that period. Email hello@tanky.com.au about a fault; the team will assess it and confirm the appropriate remedy.

Email hello@tanky.com.au with your order number, a description of the issue and existing photos if available. Do not operate a faulty or potentially unsafe unit for a demonstration. The team will review the information and confirm the next step.

Contact hello@tanky.com.au before returning an item. The team will confirm whether a return is needed and how it should be handled after reviewing your case. Do not dispose of or post a damaged unit or cartridge based on chat advice.

The team will confirm timing after reviewing the issue and the available remedy. Chat cannot promise approval, replacement stock or a dispatch date. Email hello@tanky.com.au with your order number for a claim update.

Email hello@tanky.com.au with your order number and the size you intended to buy. The team can review the request against the published returns policy. Chat cannot approve an exchange or discount, and change-of-mind policy does not remove applicable rights for a fault or order error.