Troubleshooting

A slow or stopped pour does not identify the cause or confirm that the tank is depressurised. Pause use and contact hello@tanky.com.au with your model, order number and an existing photo if available. Do not adjust or remove parts based on a guessed diagnosis.

We cannot diagnose a regulator fault from foam or a flat pour alone. Do not change gas or pressure settings based on this chat. Contact hello@tanky.com.au for the instructions that match your unit.

Stop using the unit and contact hello@tanky.com.au. Do not tighten, loosen or dismantle parts to investigate. If there is a gas leak, someone feels unwell or there is immediate danger, seek local emergency assistance; do not wait for an email response.

Tanky is insulated, not a refrigerator. Start with chilled ingredients and follow their storage directions. Temperature depends on the drink, starting temperature and conditions; if performance seems wrong, contact the team rather than assuming there is no fault. Keep ice in the glass.

A flat gauge reading alone does not confirm a faulty part or a safe pressure state. Do not turn controls or replace parts based on that assumption. Pause setup and contact hello@tanky.com.au for model-specific help.

Stop trying to remove or pierce the cartridge. Do not force, loosen or re-thread parts based on chat advice. Email hello@tanky.com.au with your model, order number and existing photos if available so the team can confirm the next step.

Pause use and contact hello@tanky.com.au for instructions specific to your unit. Do not open or adjust a potentially pressurised tank based on chat advice. We cannot confirm that overfilling caused no damage.

Do not drink it or continue using the unit until the cause has been checked. Contact hello@tanky.com.au with the drink ingredients, model and what you noticed. Do not assume an unusual taste is harmless manufacturing residue. Seek medical help if anyone feels unwell.

Do not force or dismantle a stiff tap. Follow your unit's cleaning instructions, or contact hello@tanky.com.au if the problem persists or the instructions are unclear. We cannot diagnose a seal or assembly fault from chat alone.

A slow pour or unexpected cartridge use needs a model-specific check. Do not change cartridges, vent the tank or discard and refill a drink based on a guessed cause. Contact hello@tanky.com.au to confirm the right instructions for your unit.